Refund Policy
EPCFire.com, operated by Initiative Ventures LTD
Our 30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase.
Unless clearly stated otherwise on the relevant product page before purchase, all products purchased through EPCFire.com come with a 30-day money-back guarantee from the original date of purchase.
If you're not satisfied with your purchase, you can request a refund within 30 days of the purchase date.
Our 30-day money-back guarantee is offered in addition to your statutory consumer rights.
How to Request a Refund
To request a refund, please contact us within 30 days of your purchase using either of the following methods:
- Support Desk: Submit a Refund Request
- Email: support@epcfire.com
Please include the email address used for your purchase and the name of the product you bought.
Refund Processing
We aim to process eligible refunds within 5 working days of receiving your request.
Once your refund has been processed, we'll send you a confirmation email.
Refunds are issued to the original payment method used for the purchase, unless otherwise agreed or required by law.
Your bank or card provider may take an additional 3 to 10 working days to show the refunded amount.
Access Following a Refund
Once a refund has been processed, access to the refunded product or digital content will be removed.
One-Time Purchases
All purchases made through EPCFire.com are one-time payments.
We don't operate recurring subscriptions, automatic renewals or recurring membership charges.
You won't be automatically charged again for a completed purchase.
Your Statutory Consumer Rights
This refund policy doesn't affect your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Depending on the nature of your purchase, you may have additional rights relating to cancellation, faulty products, digital content, or services that aren't provided as described.
For digital content supplied immediately, statutory cancellation rights may be affected where you have expressly consented to immediate delivery and acknowledged the applicable loss of cancellation rights.
Our voluntary 30-day money-back guarantee remains available in accordance with its stated terms.
Contact Information
Initiative Ventures LTDTrading as EPCFire.com
3 Catherine Wheel Mews
High Street
Southampton
SO30 2EA
United Kingdom
Company No. 12284983
Email: support@epcfire.com
Support Desk: Contact EPCFire Support
Website: https://epcfire.com